Refund Policy

Read the general billing and refund terms for subscriptions and service payments.

This page provides general information for visitors and customers of INDIAN-BOOKS. For account-specific questions, billing clarifications or legal requests, please contact our support team directly.

General Billing Terms

  • This Refund Policy outlines the general approach followed for subscription fees, service charges, onboarding fees, training charges and other payments received for services associated with INDIAN-BOOKS.
  • All customers are encouraged to review quotations, invoices, plan details, service scope, support coverage and implementation commitments before making payment.
  • Payments may be collected for software access, setup, data assistance, training, additional modules, customization work, premium support or related business services depending on the chosen package.

Subscription Charges

  • Subscription, onboarding or service charges are billed according to the selected plan, proposal or invoice accepted by the customer.
  • Customers are encouraged to review plan inclusions, tenure and service scope before making payment.
  • Where recurring plans apply, fees may be charged for the agreed billing period and service access may continue or renew according to the plan terms or written renewal confirmation.
  • Taxes, payment gateway charges, bank transfer charges or third-party processing fees may be applied where relevant and may not always be refundable.

Refund Requests

  • Refund requests, if any, must be raised with the support team along with payment details and the reason for the request.
  • Approved refunds are generally evaluated on a case-by-case basis depending on the service delivered, activation status and contractual commitments.
  • To help us review a request efficiently, customers should provide the payment reference, invoice number, account details, service history and a clear explanation of the issue that led to the refund request.
  • Refund requests should be submitted within a reasonable time from the payment or billing event, because long delays may affect verification, internal review and payment traceability.

Non-Refundable Items

  • Implementation work, customized development, training sessions, third-party charges and completed service work may be non-refundable unless otherwise agreed in writing.
  • Amounts related to consumed subscription periods, completed onboarding, delivered consulting effort, custom configuration, migrated data work or reserved technical resources may also be treated as non-refundable.
  • If a service has been materially used, activated, provisioned or delivered according to the agreed scope, the refundable amount, if any, may be reduced accordingly.

Processing Time

  • Where a refund is approved, processing time may depend on the payment method, banking channels and internal verification requirements.
  • Refunds, where approved, are usually processed back through the original payment route when feasible, or through another verified mode acceptable under applicable accounting and banking requirements.
  • Delays caused by bank holidays, payment processors, documentation gaps, compliance checks or incorrect beneficiary details may affect the final credit timeline.

Cancellations and Exceptions

  • Cancellation of future renewals may be requested before the next billing cycle, but cancellation does not automatically mean that already billed or already delivered services become refundable.
  • Any special refund commitment expressly stated in a written proposal, signed contract or approved commercial arrangement will take precedence over this general policy for that specific case.
  • We reserve the right to reject refund claims that are incomplete, abusive, fraudulent or inconsistent with the agreed service scope and usage history.