Privacy Policy

Learn how INDIAN-BOOKS collects, uses and protects business and personal information.

This page provides general information for visitors and customers of INDIAN-BOOKS. For account-specific questions, billing clarifications or legal requests, please contact our support team directly.

Introduction

  • INDIAN-BOOKS respects the privacy of its website visitors, account holders, administrators, employees and authorized users who access the platform for business operations.
  • This Privacy Policy explains the types of information we may collect, the reasons we use that information, the steps we take to protect it and the choices available to customers regarding their information.
  • By using the website, signing up for an account or accessing any related service, you acknowledge that your information may be processed in accordance with this policy and applicable business requirements.

Information We Collect

  • We may collect account details, company information, contact information, billing details and usage data required to provide our software and support services.
  • Business records entered by users, including invoices, stock data, ledgers and reports, are stored to deliver the features of the platform.
  • We may also collect communication records when users contact our sales, support or onboarding teams through phone, email, forms or other service channels.
  • Technical details such as browser type, device information, IP address, access logs, session data and approximate location information may be collected for platform administration and security purposes.

How We Use Information

  • We use information to operate the platform, maintain account access, improve product performance, provide customer support and communicate important service updates.
  • We may also use technical information for security monitoring, fraud prevention, backups and service analytics.
  • Information may be used to configure business settings, enable multi-user access, generate reports, support GST-ready workflows and improve the quality of software features offered to customers.
  • We may use contact details to send onboarding guidance, renewal reminders, support responses, account notices and other communications that are reasonably connected to service delivery.

Data Protection

  • We take reasonable administrative and technical measures to protect stored information against unauthorized access, misuse or loss.
  • Only authorized personnel and permitted users should access account data based on the account permissions assigned by the customer.
  • Security controls may include authentication safeguards, access restrictions, monitoring, hosting protections, software maintenance practices and regular review of operational processes.
  • While we take reasonable steps to secure information, no internet-based service can guarantee absolute security and customers should also follow good password, device and internal access practices.

Sharing of Information

  • We do not sell customer data to third parties.
  • Information may be shared with service providers or legal authorities only when necessary to operate services, comply with the law or protect rights and security.
  • When third-party vendors assist with infrastructure, communications, payment handling, analytics or support operations, they may receive limited information only to the extent required for their role.
  • We may also disclose information if required to respond to a court order, governmental request, fraud investigation, contractual enforcement issue or security incident affecting the platform.

Data Retention and Access

  • We may retain information for as long as needed to provide the service, maintain records, comply with legal obligations, resolve disputes and enforce business agreements.
  • Retention periods can vary depending on account activity, billing history, support requirements, customer relationship status and the nature of the stored data.
  • Customers may contact us regarding account-related information, correction requests or operational questions, and we will review such requests in line with applicable obligations and technical feasibility.

Policy Changes

  • This policy may be revised from time to time to reflect product changes, legal developments, security improvements or updates in our business practices.
  • The continued use of the website or platform after an updated policy is published will be treated as acceptance of the revised terms unless otherwise required by law.